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Privacy Policy

PRIVACY POLICY

Cypress and Sage Event & Design LLC

https://cypressandsagedesign.com

Effective Date: April 9, 2026

Cypress and Sage Event & Design LLC is committed to handling your personal information with care, transparency, and integrity. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have with respect to your data.

By using our website or submitting any inquiry, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or submit personal information.

1. Information We Collect

A. Information You Provide Directly

When you contact us, submit an inquiry, or engage our services, we may collect:

  • Full name and contact information (email address, phone number)
  • Event details, including date, location, and type of event
  • Communication history, including emails and text messages
  • Billing and payment-related information (processed securely through third-party payment processors; we do not store full payment card data)

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and general geographic location
  • Browser type, operating system, and device information
  • Pages visited, time on site, and referring URLs
  • Data collected via cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and assess service fit
  • Provide, manage, and coordinate event planning services
  • Communicate planning updates, meeting schedules, timelines, and logistics
  • Send transactional messages including appointment reminders, billing notifications, and contract-related communications
  • Process and track payments through secure third-party processors
  • Manage internal workflows, client records, and planning documentation
  • Improve our website performance and service quality
  • Comply with applicable legal and regulatory obligations

We do not use your personal information for unsolicited marketing or promotional communications unless you have explicitly opted in to receive them.

3. How We Share Your Information

We do not sell your personal information. We do not share your information with third parties for marketing or promotional purposes.

We may share your information only with trusted service providers necessary to operate our business, including:

  • Payment processors (e.g., for invoice and contract payments)
  • Client management and planning platforms used to coordinate your event
  • Website hosting, email delivery, and communication service providers

All service providers are contractually required to protect your information and use it solely for the purposes for which it was shared. No mobile information, including SMS opt-in data and consent, will be shared with third parties for marketing or promotional purposes.

4. SMS and Electronic Communications

By voluntarily providing your mobile phone number through any inquiry form or communication channel, you consent to receive text messages from Cypress and Sage Event & Design LLC. These messages may include:

  • Inquiry follow-ups and scheduling communications
  • Planning updates, reminders, and coordination notices
  • Billing notifications and service-related announcements

Message frequency varies. Message and data rates may apply.

  • To opt out at any time, reply STOP to any message.
  • For assistance, reply HELP or contact info@cypressandsagedesign.com.
  • Consent to receive SMS messages is not required as a condition of purchasing any service.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to support site functionality and improve your experience. The types of cookies we may use include:

  • Essential cookies — required for the website to function properly (e.g., form submission, navigation)
  • Analytics cookies — used to understand how visitors interact with the site (e.g., pages viewed, session duration). We may use tools such as Google Analytics for this purpose.
  • Preference cookies — used to remember settings that improve your browsing experience

We do not use cookies to serve targeted advertising. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain site features.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law.

For active clients, information is retained throughout the duration of the service engagement and for a reasonable period thereafter for recordkeeping purposes. For inquiries that do not result in a signed contract, information is generally retained for no longer than 24 months.

Upon request, we will delete or anonymize your personal information, subject to any legal obligations that require us to retain certain records.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure communications, access controls, and the use of reputable third-party platforms with their own security standards.

No method of electronic transmission or storage is completely secure. While we work diligently to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

8. Your Privacy Rights (Virginia Residents)

If you are a Virginia resident, the Virginia Consumer Data Protection Act (VCDPA) provides you with specific rights regarding your personal data. These rights include:

  • The right to confirm whether we are processing your personal data and to access that data
  • The right to correct inaccuracies in your personal data
  • The right to delete personal data you have provided to us
  • The right to obtain a portable copy of your personal data in a readily usable format
  • The right to opt out of the sale of your personal data (we do not sell personal data)
  • The right to opt out of profiling in connection with decisions that produce legal or similarly significant effects (we do not engage in such profiling)

To exercise any of these rights, contact us at info@cypressandsagedesign.com. We will respond to verified requests within 45 days as required by the VCDPA. We will not discriminate against you for exercising your privacy rights.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us immediately at info@cypressandsagedesign.com and we will take prompt steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites for reference or convenience. Cypress and Sage Event & Design LLC is not responsible for the privacy practices, content, or data handling of any third-party site. We encourage you to review the privacy policies of any external sites you visit.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Virginia. Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Roanoke County, Virginia.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated policy on this page with a revised effective date. Your continued use of our website following any update constitutes your acceptance of the revised policy.

13. Contact

For questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact:

Cypress and Sage Event & Design LLC

Email: info@cypressandsagedesign.com

Website: https://cypressandsagedesign.com

Roanoke, Virginia

 

Effective Date: April 9, 2026

© 2026 Cypress and Sage Event & Design LLC. All rights reserved.